Delivery and Returns
ORDERS AND DELIVERIES
All of the items available for sale are typically stocked within our retail shop. We aim to dispatch all orders within 48 hours. If we are unable to dispatch an item within 48 hours we will contact you and provide an alternative delivery date, or an option for you to cancel the order if necessary.
U.K DELIVERY RATES
We will deliver your goods via Royal Mail.
There is FREE DELIVERY on all purchases over £30.00 within the U.K. These goods (and goods up to the value of £30) will be sent via Royal Mail. For goods under the value of £30.00, there will be a shipping charge of £2.50.
Please note that Jellycat products have a shipping cost of £3.00.
If you require a delivery outside of the UK please contact us so we can confirm shipping rates.
If you are unhappy with your purchase, you can return it to us within 7 working days (please note this will be at your own cost). The goods must be in the original condition and packaging. We will refund the cost of the order (to the card upon which the order was originally made) within 5 working days of the products being received by us.
If your order is faulty or has been damaged we will replace the item or provide you with a refund (including the cost of postage) if you notify us within 3 days of receiving your order. The replacement item, or the refund will be dispatched upon receipt of the goods. Please ask your postage office for a “proof of posting” certificate. This will help you in obtaining compensation from the Royal Mail should your parcel be mislaid/not received by us.
We will not exchange or refund any goods that do not reach us.
Please return goods to the following address:
11 Moleswoth Street